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Virtual Mobile Numbers for Business | 100+ Countries | Callvix

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Business Phone System & Call Center Features in One Platform

Callvix combines a cloud-based business phone system, call center software, and AI voice agents in one powerful platform. Build custom call flows, let AI answer and qualify calls, and automatically turn conversations into transcripts, summaries, and CRM notes, without lifting a finger.

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  • 40+ premium features
  • 8 AI capabilities on every line
  • Works on Browser, desktop, iOS & Android
  • REST API + webhooks for call events

Trusted by 100 Orgs – marketers, sales, call centers and entrepreneurs

Call flow & routing

Route Every Call Exactly Where It Needs to Go

Turn every incoming call into the right action. Build custom call flows, route callers by rules and real-time data, and keep customers moving to the right person without unnecessary transfers, missed calls, or wasted time.

Call flow & routing
Call Flow Builder
Build visual call flows with greetings, menus, conditions, queues, ring groups, and fallback rules.
Call flow & routing
IVR (Interactive Voice Response)
Guide callers through customizable phone menus to reach the right department, language, or location.
Call flow & routing
ICR (Intelligent Call Routing)
Route calls using caller data, CRM records, language, priority, and agent skills.
Call flow & routing
Call Forwarding
Forward business calls to mobile phones, landlines, or teams based on schedules and conditions.
Call flow & routing
Call Transfer
Transfer callers instantly with warm or blind transfers to teammates, departments, or external numbers.
Call flow & routing
Ring Groups
Ring entire teams simultaneously or sequentially to connect callers with available agents faster.
Call flow & routing
Call Queue
Manage waiting callers with queue order, wait announcements, hold music, callbacks, and overflow rules
Call flow & routing
Business Hours Routing
Route calls differently during business hours, after hours, and across multiple time zones.
Call flow & routing
Holiday Routing
Automatically route calls during holidays and closures to voicemail, AI receptionists, or on-call teams.
AI voice & call intelligence

Let AI Answer, Qualify, and Handle Every Call

Turn every incoming call into the right action. Build custom call flows, route callers by rules and real-time data, and keep customers moving to the right person without unnecessary transfers, missed calls, or wasted time.

AI voice & call intelligence
AI Voice Agent
Let AI handle inbound and outbound calls, answer questions, qualify callers, and escalate to humans with full context.
AI voice & call intelligence
AI Receptionist
Answer every call, identify caller intent, route requests, and book appointments without keeping your team on the phone.
AI voice & call intelligence
AI Call Transcription
Capture searchable, speaker-separated transcripts so your team can quickly find exactly what was said.
AI voice & call intelligence
AI Call Summary
Turn every conversation into a concise summary with the request, outcome, commitments, and next steps.
AI voice & call intelligence
AI Notes
Automatically send accurate call notes to your CRM, keeping customer records and sales pipelines up to date.
AI voice & call intelligence
AI Sentiment Analysis
Detect caller sentiment and flag difficult conversations, unhappy customers, and potential churn risks early.
AI voice & call intelligence
AI Lead Qualification
Ask qualifying questions, score prospects against your criteria, and send sales teams the leads worth pursuing.
AI voice & call intelligence
AI Appointment Booking
Check calendar availability, book appointments during calls, and send instant confirmations by SMS or email.
Call flow & routing
Call Queue
Manage waiting callers with queue order, wait announcements, hold music, callbacks, and overflow rules
Business SMS & inbox

Text Customers on the Same Business Number

Give customers a faster way to reach you. Manage business SMS, missed calls, and team conversations from one shared inbox.

Business SMS & inbox
Call Flow Builder
Bring calls, voicemails, and business texts into one team inbox with assignments and internal comments.
Business SMS & inbox
Scheduled SMS
Schedule appointment reminders, follow-ups, and customer messages to arrive at exactly the right time.
Business SMS & inbox
SMS Templates
Save ready-to-send messages with merge fields to respond faster and keep every message on-brand.
Business SMS & inbox
Auto Reply
Respond instantly to missed calls and after-hours texts with hours, booking links, or helpful next steps.
Business SMS & inbox
Broadcast Messaging
Send personalized bulk SMS to targeted customer lists with opt-outs and delivery tracking built in.
AI voice & call intelligence
AI Call Transcription
Capture searchable, speaker-separated transcripts so your team can quickly find exactly what was said.
Recording, logs & voicemail

Keep a Complete Record of Every Customer Call

Capture, organize, and find every conversation in one place. Give your team the call history, recordings, and voicemail they need to act with confidence.

Recording, logs & voicemail
Call Recording
Record calls automatically or on demand, with announcements, pause controls, transcripts, and easy downloads.
Recording, logs & voicemail
Call History
See calls, texts, and voicemails with each customer in one timeline before every conversation.
Recording, logs & voicemail
Call Logs
Track call direction, duration, wait time, agent, disposition, and outcomes with searchable, exportable call logs.
Recording, logs & voicemail
Voicemail
Centralize personal, team, and business number voicemails with custom greetings for every schedule.
Recording, logs & voicemail
Visual Voicemail
Read transcribed voicemails, assign messages, reply by SMS, or call customers back instantly.
Recording, logs & voicemail
Voicemail to Email
Send voicemail recordings and transcripts directly to email so important messages never get missed.
Supervision & coaching

Monitor and Coach Calls in Real Time

Give supervisors instant visibility into active calls, queues, and agent performance. Listen in, coach privately, or step in before a customer conversation goes off track.

Supervision & coaching
Live Call Monitoring
See active calls, queue depth, wait times, and agent availability while monitoring conversations in real time.
Supervision & coaching
Call Whisper
Coach agents privately during live calls without the customer hearing. Train faster and resolve issues with confidence.
Supervision & coaching
Call Barging
Join active calls as a third participant to resolve escalations, support agents, and handle critical conversations.
Supervision & coaching
Call Listen
Join active calls as a third participant to resolve escalations, support agents, and handle critical conversations.
Reporting & analytics

Turn Call Data Into Better Decisions

See what is happening across your calls, teams, and messages. Spot missed opportunities, improve agent performance, and act on trends before they become problems.

Reporting & analytics
Dashboard
Track call volume, answer rates, missed calls, wait times, and agent availability from one real-time dashboard.
Reporting & analytics
AI Call Reports
Use AI to uncover call reasons, customer objections, sentiment trends, and conversation topics driving call volume.
Reporting & analytics
SMS Reports
Track delivery, replies, opt-outs, and response times to see which messages drive customer engagement.
Team calling

Connect With Your Team From Anywhere

Give remote, hybrid, and multi-location teams one business phone system to stay connected, productive, and reachable.

Team calling
Click-to-Call
Call customers directly from your CRM, browser, or spreadsheet and automatically log every conversation.
Team calling
Internal Calling
Connect coworkers instantly with free extension-to-extension calling across locations and devices.
Team calling
Shared Numbers
Give teams shared business numbers, call history, and accountability without tying customer relationships to individuals.
Integrations & Dev Tools

Connect Your Phone System to the Tools You Already Use

Keep customer data, call activity, and workflows connected. Sync your CRM automatically or build custom integrations with Callvix APIs and webhooks.

Integrations & Dev Tools
CRM Integrations
Sync contacts and call activity across your CRM and helpdesk with screen pops, click-to-call, and automatic activity logging.
Integrations & Dev Tools
REST API
Build custom calling workflows with API access to numbers, users, calls, SMS, recordings, and transcripts.
Integrations & Dev Tools
Webhooks
Trigger workflows instantly with real-time events for calls, recordings, transcripts, and incoming SMS.
Flexible Pricing Plans

Get Every Feature. Choose the Plan That Fits.

Access powerful business phone, call center, SMS, and AI voice features with a plan built around your team.

Billed Annually (Save 20%)
Basic Plan
$10
per user / month Billed anually

Subscription continues to be charged at $10 /month, unless cancelled in Callvix account.

Get Started
  • Up to 30 agents
  • 1 Free Local Number (US or Canada)
  • IVR & Smart Call Routing
  • Standard Support
  • Email Integration
  • Limited AI Agents
Pro Plan Smart Pick
$21
per user / month Billed anually

Subscription continues to be charged at $21 /month, unless cancelled in Callvix account.

Upgrade Now
  • Everything in Basic +
  • Unlimited Agents
  • Priority Support
  • Advanced Analytics
  • CRM Integrations
  • AI Call Summaries
  • AI Transcript
  • Unlimited AI Agents
  • AI campaign
Custom Plan
$Custom
per user / month Billed anually

Subscription continues on a custom plan. Contact us to modify or cancel your subscription.

Talk to Sales
  • Everything in Professional +
  • Unlimited agents
  • Dedicated Account Manager
  • Custom SLA & Onboarding
  • White-label Solutions
  • API Access
Basic Plan
$12
per user / month Billed monthly

Subscription continues to be charged at $12 /month, unless cancelled in Callvix account.

Get Started
  • Up to 30 agents
  • 1 Free Local Number (US or Canada)
  • IVR & Smart Call Routing
  • Standard Support
  • Email Integration
  • Limited AI Agents
Pro Plan Smart Pick
$25
per user / month Billed monthly

Subscription continues to be charged at $25 /month, unless cancelled in Callvix account.

Upgrade Now
  • Everything in Basic +
  • Unlimited Agents
  • Priority Support
  • Advanced Analytics
  • CRM Integrations
  • AI Call Summaries
  • AI Transcript
  • Unlimited AI Agents
  • AI campaign
Custom Plan
$Custom
per user / month Billed monthly

Subscription continues on a custom plan. Contact us to modify or cancel your subscription.

Talk to Sales
  • Everything in Professional +
  • Unlimited agents
  • Dedicated Account Manager
  • Custom SLA & Onboarding
  • White-label Solutions
  • API Access
Check Full Pricing →
FAQs

Got Questions? We’ve Got Answers.

1. What is a cloud-based business phone system?

A cloud-based business phone system lets you make, receive, and manage business calls over the internet instead of on-premise phone hardware. Callvix brings business calling, call routing, call center features, SMS, and AI voice agents into one platform that works across locations and devices.

2. What features should a modern business phone system have?

A modern business phone system should include call routing, IVR, call forwarding, call transfer, ring groups, call queues, voicemail, call recording, call history, SMS, analytics, CRM integrations, and AI calling capabilities. Growing teams may also need live call monitoring, call whisper, call barging, APIs, and webhooks.

3. How does Callvix handle call routing and IVR?

Callvix lets you build visual call flows with IVR menus, routing rules, ring groups, queues, business hours, and fallback options. You can route calls based on caller input, availability, time of day, CRM data, language, priority, or agent skills.

4. What is the difference between IVR and intelligent call routing?

IVR lets callers choose where they want to go through a phone menu. Intelligent call routing uses available caller and business data to automatically determine the best destination, reducing unnecessary menu steps and connecting callers with the right person faster.

5. What can an AI voice agent do?

An AI voice agent can answer inbound or outbound calls, handle common questions, collect information, qualify leads, book appointments, and transfer callers to a human with relevant context. Callvix combines these AI capabilities with your business phone system and call workflows.

6. What does an AI receptionist do?

An AI receptionist answers incoming calls, identifies why someone is calling, provides information, qualifies requests, routes calls, and can schedule appointments. It helps businesses stay available without requiring a human receptionist to answer every call.

7. Can Callvix automatically transcribe, summarize, and document calls?

Yes. AI Call Transcription turns supported conversations into searchable transcripts, AI Call Summary captures key outcomes and next steps, and AI Notes can write call details back to the connected CRM. This reduces manual note-taking and keeps customer records current.

8. Does Callvix support call center features and supervisor monitoring?

Yes. Callvix supports call center workflows with queues, ring groups, call recording, reporting, live call monitoring, call whisper, and call barging. Supervisors can monitor active conversations, coach agents privately, or join calls when immediate intervention is needed.

9. Can I record business calls with Callvix?

Yes. Callvix supports automatic or on-demand call recording by number or team, with recording controls and announcements. Recordings can be reviewed alongside related transcripts and other call activity.

10. Does Callvix support business SMS and team texting?

Yes. Callvix adds business SMS to your business numbers and gives teams tools such as a shared inbox, scheduled SMS, message templates, auto replies, and broadcast messaging. This lets teams manage customer texts without relying on personal phones.

11. Can Callvix integrate with my CRM and other business tools?

Callvix supports CRM and helpdesk integrations for contact matching, screen pops, click-to-call, and automatic logging of calls, texts, recordings, and summaries. A REST API and webhooks also let developers connect Callvix with custom applications and internal workflows.

12. Can developers connect Callvix using an API or webhooks?

Yes. The Callvix REST API provides programmatic access to supported phone system data and functions, while webhooks send real-time notifications when events occur. Use them to trigger workflows from calls, recordings, transcripts, SMS, and other supported events.

13. Can I keep my existing business phone number?

Yes. Existing supported business numbers can be ported to Callvix, while new numbers can be added for departments, teams, campaigns, or locations. This lets you modernize your phone system without forcing customers to learn a new number.

14. Can my team use Callvix from anywhere?

Yes. Callvix supports business calling across browsers, desktop applications, iOS, and Android. Remote, hybrid, and multi-location teams can share business numbers, extensions, call history, and communication workflows from wherever they work.

15. Is Callvix suitable for both small businesses and call centers?

Yes. Callvix can support everyday business calling for small teams while providing call center capabilities for larger teams. Use features such as ring groups, voicemail, queues, live monitoring, AI voice agents, reporting, and advanced call routing as your communication needs grow.
Callvix, Wherever You Work

One Platform. Available on Every Device.

Access Callvix across iOS, Android, Windows, and Linux. Stay connected with your customers, manage calls and SMS, and keep your team productive wherever business takes you.

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