AI-Powered Call Center Software With Voice Agents
Run inbound support, outbound sales and fully virtual teams from all-in-one call center software. AI voice agents pick up overflow, qualify leads and dial lists at scale, while your agents get skills-based queues, a power dialer, live coaching and AI call reports.
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Cloud-based deployment -
No on-premise hardware -
Scale as you grow
Trusted by 10 Plus Orgs – marketers, sales, call centers and entrepreneurs
What Is AI-Powered Call Center Software?
AI-powered call center software is cloud-based software that combines inbound and outbound calling with AI voice agents, call routing, agent-management tools, analytics and automation.
Callvix combines these AI capabilities with the core tools call centers need to manage human agents, campaigns, customer conversations and performance from one platform.
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One Call Center Platform for Every Customer Conversation
Callvix brings inbound calls, outbound campaigns, AI voice agents, distributed teams and SMS into one call center platform. Your team can manage calls, follow-ups and customer conversations from one workspace while supervisors get visibility into performance across the entire operation.
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Power dialer
Automatically dial calling lists, skip busy, voicemail, and invalid numbers, and keep agents focused on live conversations with prospects and customers.
Bulk SMS
Send updates, offers, reminders, and follow-ups from your business numbers, with customer replies managed in a shared team inbox.
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Average transfer time: <3s
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Success rate: 99.9%
Scale Your Call Center Without Adding Headcount
Handle more conversations without expanding your team. Deploy AI voice agents across inbound queues, outbound campaigns, and after-hours coverage to answer calls, qualify leads, book appointments, and hand off to human agents with full context.
Why Choose Callvix Call Center Software for Your Business?
See how Callvix simplifies call center operations with faster setup, scalable AI and human agents, intelligent automation, real-time insights, and flexible remote calling.
| Traditional Call Center | Callvix Call Center Software | |
|---|---|---|
| Getting started | Install dialers, configure servers, and wait for professional services | Set up queues, campaigns, and agents in the browser and go live fast |
| Handling peak volume | Hire and train for seasonal demand | Scale with AI voice agents and add human seats when you need them |
| Outbound calling | Use a separate dialer, contact lists, and reporting tools | Run power dialing, campaigns, scripts, and dispositions in one platform |
| Remote agents | VPNs, desktop software, and location-dependent licenses | Let agents work from anywhere with a browser and headset |
| Quality assurance | Manually review a small sample of recorded calls | Transcribe, summarize, and analyze every call automatically |
| Agent coaching | Review calls after the fact and coach later | Monitor calls live, whisper coaching to agents, or barge in when needed |
| Customer context | Switch between the phone system and CRM to find customer details | Surface customer information on answer and sync call data back to your CRM |
| Reporting | Export data and combine reports manually | Track call center performance with live dashboards and AI-powered insights |
How to Set Up a Call Center Software in Callvix?
Set up your Callvix call center in minutes with flexible queues, campaigns, agents, call routing, and AI-powered tools, all managed from one platform.
- Sign Up to Callvix and Log Into Your Account Create your Callvix account and log in to access your cloud-based call center software, settings, and call management tools.
- Add Your Business Number and Agents Choose a new business number or bring your existing number to Callvix, then add agents and assign the right roles, teams, and permissions.
- Configure Queues and Call Routing Set up call queues, IVR menus, ring groups, business hours, and routing rules to connect inbound callers with the right agents quickly.
- Set Up Outbound Campaigns Create outbound calling campaigns, import contact lists, configure dialing rules, and give agents scripts and dispositions to manage sales or support calls efficiently.
- Monitor Calls and Track Performance Use live call monitoring, recordings, transcripts, dashboards, and AI-powered insights to coach agents, improve customer conversations, and measure call center performance.
Solve the Problems That Slow Your Call Center Down
Stop losing callers to long wait times, overworked agents, disconnected tools, and limited visibility. Give your call center one platform to manage inbound and outbound calls, automate repetitive work, support agents in real time, and see exactly what’s happening across every conversation.
Connect Your Call Center to the Tools You Already Use
Keep your CRM, help desk, and business apps in sync with every conversation. Surface customer records when calls arrive, automatically send transcripts and outcomes to the right system, and trigger follow-ups like tasks, texts, and callback.
Simple, Scalable Pricing for Your Call Center
Start with the numbers you need and scale as you grow. Choose a plan with the calling features, number options, and flexibility your business needs, without long-term contracts or the cost of traditional phone systems.
Got Questions? We’ve Got Answers.
1. What is AI voice agent powered call center software?
2. How does an AI call center work?
3. Why choose AI voice agent powered call center software?
4. Can Callvix’s AI voice agents answer inbound calls?
5. Can Callvix’s AI voice agents make outbound calls?
6. Can I run inbound and outbound campaigns in the same account?
7. What types of businesses can benefit from AI call center software?
8. Does Callvix support remote call center agents?
9. Do AI voice agents replace my human call center agents?
10. What call center reporting and analytics does Callvix provide?
11. Is AI call center software suitable for small businesses?
12. Can I monitor live calls and agent performance?
One Platform. Available on Every Device.
Access Callvix across iOS, Android, Windows, and Linux. Stay connected with your customers, manage calls and SMS, and keep your team productive wherever business takes you.
