The Call Center Phone System That Keeps Every Queue Moving
Handle more inbound and outbound calls with fewer abandoned callers. Callvix brings smart call queues, intelligent routing, a power dialer, live call monitoring and AI voice agents for call centers into one cloud calling system your agents can use from anywhere.
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Keep your existing numbers -
AI voice agents 24/7 -
No hardware to install
Trusted by 10 Plus Orgs – marketers, sales, call centers and entrepreneurs
Why Callers Hang Up Before They Reach an Agent?
Your call center phone system decides how fast customers get help, how many calls each agent can handle and how much revenue slips through the cracks. When the system can’t keep up, callers abandon the queue and call a competitor.
How Much Are Abandoned Calls Costing Your Call Center?
Estimate the revenue lost when callers hang up in the queue, and how much you could recover with callbacks and AI voice agents handling overflow.
Abandoned calls per month
Revenue at risk per year
Potential revenue recovered per year
$0
Power Every Patient Call With One Healthcare Communication Platform
Connect your healthcare phone system, call center, and AI voice agents in one platform. Start with the phone system, add call center capabilities as your patient call volume grows, and automate routine conversations with AI.
Call Center Phone System
Give every caller a clear path to the right team with numbers, menus and routing rules designed for high-volume operations.
✳ Multi-level IVR by department
✳ Intelligent call routing by skill
✳ Local, toll-free and international numbers
✳ Business hours and holiday routing
Call Center Software
Manage queues, campaigns and agent performance in real time, for inbound, outbound and blended teams.
✳ Call queues with callback options
✳ Power dialer for outbound campaigns
✳ Live monitoring, whisper and barge
✳ Bulk SMS and scheduled SMS
AI Voice Agents for Call Centers
Answer every call instantly, resolve routine requests and hand complex conversations to your agents with full context.
✳ Inbound AI call agents
✳ Outbound AI call agents
✳ AI lead qualification and booking
✳ AI call summaries and notes
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Average transfer time: <3s
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Success rate: 99.9%
AI Voice Agents That Take the Routine Calls Off Your Agents’ Plates
Deploy AI voice agents alongside your human team. They answer instantly, speak naturally, follow the rules you set and escalate anything outside their scope.
Callvix Vs. a Legacy Call Center Phone System
On-premise PBX systems and basic phone lines were built for a fixed number of desks. A cloud call center phone system scales with your call volume and puts AI to work on every call.
| Capability | Legacy PBX / Basic Phone Lines | Callvix Call Center Phone System |
|---|---|---|
| Peak call volume | Fixed line capacity causes busy signals and dropped calls | Elastic call queues, callbacks and AI overflow absorb spikes |
| After-hours calls | Callers go to voicemail until the next shift | AI voice agents answer and resolve routine calls 24/7 |
| Adding agents | New hardware, cabling and lines for every seat | Add seats in minutes; agents log in from a browser or app |
| Outbound calling | Manual dialing from spreadsheets | Power dialer, click-to-call and AI outbound call agents |
| Quality assurance | Supervisors review a small sample of recordings by hand | AI transcription, summaries and sentiment analysis on every call |
| Coaching | Walk the floor or wait for end-of-day reports | Live call monitoring, whisper and barge from anywhere |
| Remote agents | Tied to a desk phone in one building | Browser, desktop, mobile or desk phone on the same queues |
| CRM records | Agents log calls manually after each conversation | Calls, recordings and AI notes sync to your CRM automatically |
Call Center Software Built Around Every Conversation
From the first ring to the post-call report, each workflow is covered by the same phone system for call centers.
Answer More Inbound Calls With Smarter Queues
Route each caller to the best available agent and keep queues moving during peak hours. Offer callbacks so customers never have to wait on hold.
✓ Call queues with callback options
✓ Skills-based intelligent call routing
✓ Multi-level IVR by department and call type
Run Outbound Campaigns Without Manual Dialing
Load a list and let the power dialer move agents from call to call. Log outcomes automatically and follow up by SMS without switching tools.
✓ Power dialer with list upload
✓ Click-to-call from your CRM
✓ AI outbound call agents for follow-ups
Never Send a Caller to Voicemail Again
When agents are busy or the floor is closed, AI voice agents answer, resolve routine requests and schedule callbacks for anything that needs a person.
✓ AI overflow when every agent is busy
✓ Business hours and holiday routing
✓ AI lead qualification and appointment booking
Coach Agents Live, While the Call Is Happening
Supervisors see every active call and can listen in, coach privately or join the conversation to save a difficult call.
✓ Live call monitoring
✓ Call whisper and call barging
✓ Call recording for training and QA
Add SMS to Every Customer Conversation
Follow up after calls, send reminders and run text campaigns from the same numbers your customers already call.
✓ Bulk SMS and scheduled SMS
✓ Shared inbox for team replies
✓ SMS templates and auto reply
Review Every Call, Not Just a Sample
AI transcribes and summarises each conversation, flags negative sentiment and turns call data into reports your managers can act on.
✓ AI call transcription and summaries
✓ AI sentiment analysis
✓ AI call reports and real-time dashboard
Give Agents Context Before They Say Hello
Caller history appears when the phone rings, and every call, recording and AI note syncs back to the right record automatically.
✓ Native CRM integrations
✓ REST API access
✓ Webhooks for helpdesk and custom workflows
One Call Center, Wherever Your Agents Work
Agents take calls from a browser, desktop app, mobile app or desk phone, all on the same queues, numbers and reporting.
✓ Virtual call center for remote agents
✓ Ring groups and shared numbers
✓ Overflow routing between sites
A Phone System for Every Type of Call Center
Whether you run a ten-seat support desk or a multi-site BPO, Callvix adapts to your call types, team structure and reporting needs.
Connect Every Call to Your CRM and Helpdesk
See caller history the moment the phone rings. Callvix logs calls, recordings, dispositions and AI summaries against the right contact through native CRM integrations, a REST API and webhooks.
Simple, Scalable Pricing for Call Centers
Pay per agent, not per phone line. Scale your call center phone system, call center software and AI voice agents as your team grows.
Got Questions? We’ve Got Answers.
1. What is a call center phone system?
2. What is the difference between a business phone system and call center software?
3. How do AI voice agents work in a call center?
4. Can AI voice agents replace human call center agents?
5. Does Callvix support both inbound and outbound call centers?
6. Can supervisors monitor live calls?
7. Can remote or virtual call center agents use Callvix?
8. Does Callvix integrate with my CRM or helpdesk?
9. Can I keep my existing call center phone numbers?
10. How long does it take to set up a call center phone system?
11. How much does a call center phone system cost?
One Platform. Available on Every Device.
Access Callvix across iOS, Android, Windows, and Linux. Stay connected with your customers, manage calls and SMS, and keep your team productive wherever business takes you.
