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Hotel Phone System That Handles Guest Calls, Bookings & Questions 24/7

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The Hospitality Phone System for Hotels, Motels & B&Bs

Turn every guest call into a confirmed stay. Callvix combines a cloud hotel phone system, hospitality call center software, and AI voice agents for hotels in one platform, so reservation enquiries, room requests, and late-night calls get answered 24/7, even when your front desk is busy.

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  • Keep your property's number
  • 24/7 AI receptionist
  • No on-site PBX hardware

Trusted by 10 Plus Orgs – marketers, sales, call centers and entrepreneurs

Why Guests Hang Up Before Reaching Your Front Desk?

Your hotel phone system directly affects direct bookings, guest satisfaction, and front desk workload. When a caller can’t get through, they rarely call back. They book the property down the road or reserve through an online travel agency.

Configure Your Phone System
1 +
Token Generate
+ 1 %
Avg Organic Lift
1 /5
Rating
Check-In Rush and Peak Season Overload Your Lines

Afternoon check-ins, holiday weekends, and local events bring a surge of reservation, availability, and directions calls. A basic phone line leaves guests with busy signals and long hold times.

Late-Night Calls Go Straight to Voicemail

Travellers call from airports, highways, and other time zones. With one night auditor on duty, or nobody at all at a small motel or B&B, late arrivals and booking enquiries go unanswered.

Staff Juggle Lobby Guests and Ringing Phones

Repeat questions about check-in times, parking, breakfast, Wi-Fi, and pet policies pull your team away from the guest standing in front of them.

Missed Reservation Calls Turn Into OTA Commissions

A caller who can't reach you often books the same room through an OTA, and you pay commission on a stay that could have been a direct booking.

One Platform

Power Every Guest Call With One Hospitality Communication Platform

Start with a hotel phone system, add hospitality call center software as reservation volume grows, and let AI voice agents handle routine guest conversations around the clock.

Hotel Phone System

Route every caller to reservations, the front desk, housekeeping, or the restaurant without missed transfers or an on-site PBX to maintain.

✳ Multi-level IVR by department

✳ Intelligent call routing & ring groups

✳ Business hours & holiday routing

✳ Visual voicemail & voicemail to email

Explore the Phone System →

Hospitality Call Center Software

Run a central reservations desk that handles peak demand with smart queues, outbound dialing, bulk SMS, and live supervision.

✳ Call queues with callback options

✳ Power dialer for group & event sales

✳ Bulk SMS & scheduled confirmations

✳ Live monitoring, whisper & barge

Explore Call Center Software →

AI Voice Agents for Hotels

Answer guests 24/7 with AI that takes bookings, answers FAQs, logs room requests, and hands off to staff with full context.

✳ AI receptionist for the front desk

✳ AI reservation booking

✳ Outbound confirmation & follow-up agents

✳ AI call summaries & notes

Explore AI Voice Agents →
Instant Transfers
Total Transferred
$ 1
  • Average transfer time: <3s
  • Success rate: 99.9%
Bank Accounts

$7,200

Digital Wallets

$3,800

Cross-Border

$1,450

AI Voice Agents for Hospitality Businesses That Handle Routine Guest Calls

Give guests an instant answer at any hour while your team focuses on in-person service. You set the rules, and anything outside them goes straight to a person.

Check availability, quote rates, and book rooms on the call, then text a confirmation.
Check-in and check-out times, parking, breakfast, pets, Wi-Fi, shuttles, and directions.
Capture requests for towels, late checkout, or wake-up calls and route them to the right team.
Change dates, update guest details, or process cancellations under your policies.
Outbound AI calls and SMS confirm arrival times and offer upgrades before the stay.
Complaints, VIP guests, and urgent issues transfer to staff with a call summary attached.
Why Callvix Hospitality Phone System?

Callvix Vs. a Traditional Hotel PBX Phone System

See how a cloud hospitality phone system with AI answering compares with the legacy PBX still sitting behind many front desks.

Capability Traditional Hotel PBX Callvix Hospitality Phone System
After-hours calls Rings out or goes to voicemail overnight AI receptionist answers, takes bookings, and handles guest requests 24/7
Peak call volume Busy signals and long hold times during check-in and peak season Call queues, callbacks, and AI overflow keep every caller moving
Direct bookings Missed callers book through OTAs instead AI and staff capture reservation calls on the first ring
Booking confirmations Staff make manual confirmation calls Scheduled SMS and AI outbound calls confirm arrivals automatically
Call notes Sticky notes and handwritten messages AI transcripts, call summaries, and notes on every guest call
Multiple properties A separate PBX at every location One cloud platform with centralised reservations and reporting
Hardware & upkeep On-site PBX, wiring, and maintenance contracts Cloud-based, answer on desk phones, browser, or mobile app
Hotel Workflows

Hotel Call Center Software Built Around the Guest Journey

From the first availability call to the post-stay review, automate routine guest communication and give your team the tools to handle the calls that need a personal touch.

Direct Reservations Front Desk Overflow After-Hours & Night Audit Guest Services & Room Requests Pre-Arrival Confirmations Group & Event Sales Post-Stay & Reviews Central Reservations

Capture More Direct Bookings Over the Phone

Answer reservation calls on the first ring and convert callers before they turn to an OTA. AI handles availability and standard bookings while your team takes group and special requests.

✓ AI reservation booking with SMS confirmation

✓ Dedicated tracking numbers for ads and listings

✓ AI overflow when every agent is busy

customer support phone system

Take the Pressure Off Your Front Desk

Let an AI receptionist answer routine questions so your team can focus on the guests in the lobby. Calls that need a person reach the right department in seconds.

✓ Multi-level IVR for reservations, front desk, and housekeeping

✓ Ring groups and intelligent call routing

✓ Call transfer with AI caller context

customer support phone system

Cover Every Late-Night Call Without Extra Staff

When agents are busy or the floor is closed, AI voice agents answer, resolve routine requests and schedule callbacks for anything that needs a person.

✓ AI overflow when every agent is busy

✓ Business hours and holiday routing

✓ AI lead qualification and appointment booking

customer support phone system

Cover Every Late-Night Call Without Extra Staff

Give late arrivals and overseas callers a real answer at 2 am. AI handles approved requests and escalates urgent issues to your night manager or on-call staff.

✓ Business-hours and holiday routing

✓ Late check-in instructions by call or SMS

✓ Urgent escalation to on-call staff

customer support phone system

Confirm Arrivals and Reduce No-Shows

Reach guests before their stay with scheduled SMS and AI outbound calls. Confirm arrival times, share directions, and offer upgrades or add-ons.

✓ Scheduled SMS and SMS templates

✓ Outbound AI confirmation calls

✓ Automated replies to common guest questions

customer support phone system

Follow Up on Group, Wedding, and Event Leads

Give your sales team a power dialer and AI lead qualification for group blocks, conferences, weddings, and corporate accounts.

✓ Power dialer for outbound sales calls

✓ AI lead qualification and call summaries

✓ CRM integration with full call history

customer support phone system

Bring Guests Back After Checkout

Send post-stay thank-you messages, request reviews, and share return-visit offers with broadcast messaging and scheduled SMS.

✓ Broadcast messaging for past guests

✓ AI sentiment analysis on guest calls

✓ SMS reports and campaign tracking

customer support phone system

Run One Reservations Center for Every Property

Connect every hotel in your portfolio to one hospitality call center with local numbers, shared queues, and live supervision.

✓ Local numbers for each property

✓ Live call monitoring, whisper, and barge

✓ Property-level dashboards and AI call reports

customer support phone system
Who’s It For?

Call Center Software for Hospitality, From Single B&Bs to Hotel Groups

Scale guest communication across one property or a hundred with cloud calling, AI voice agents, SMS, and centralised reservations.

Hotels & Resorts

Route calls across reservations, concierge, spa, dining, and front desk with centralized reporting.

Motels & Roadside Inns

Answer walk-up and highway calls 24/7 with an AI receptionist when the office is unattended.

B&Bs & Guesthouses

Let AI take bookings and answer questions while you look after guests, with calls on your mobile.

Boutique Hotels

Deliver personal service at scale with caller context, call whisper, and a shared SMS inbox.

Hotel Groups & Chains

Centralize reservations across properties with shared queues, overflow routing, and brand-level reporting.

Vacation Rentals & Serviced Apartments

Handle check-in instructions, access codes, and guest issues for properties without a front desk.

Hostels

Manage high volumes of short-stay and international calls with AI answering and SMS confirmations.

Resorts & Spas

Book treatments, dining, and activities alongside rooms with department-level routing.

Conference & Event Venues

Qualify event enquiries and follow up with planners using the power dialer and CRM integration.

Seamless Business Integrations

Connect Guest Calls to Your
PMS, Booking Engine & CRM

Keep call activity, guest context, and booking details in sync across the systems your team already uses, with CRM integrations, a REST API, and webhooks.

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Flexible Plans for Every Business

Simple, Scalable Pricing for Hospitality Communication

Choose a plan that fits your room count, call volume, and team size. Add call center seats and AI voice agents as your property or portfolio grows.

Billed Annually (Save 20%)
Basic Plan
$10
per user / month Billed anually

Subscription continues to be charged at $10 /month, unless cancelled in Callvix account.

Get Started
  • Up to 30 agents
  • 1 Free Local Number (US or Canada)
  • IVR & Smart Call Routing
  • Standard Support
  • Email Integration
  • Limited AI Agents
Pro Plan Smart Pick
$21
per user / month Billed anually

Subscription continues to be charged at $21 /month, unless cancelled in Callvix account.

Upgrade Now
  • Everything in Basic +
  • Unlimited Agents
  • Priority Support
  • Advanced Analytics
  • CRM Integrations
  • AI Call Summaries
  • AI Transcript
  • Unlimited AI Agents
  • AI campaign
Custom Plan
$Custom
per user / month Billed anually

Subscription continues on a custom plan. Contact us to modify or cancel your subscription.

Talk to Sales
  • Everything in Professional +
  • Unlimited agents
  • Dedicated Account Manager
  • Custom SLA & Onboarding
  • White-label Solutions
  • API Access
Basic Plan
$12
per user / month Billed monthly

Subscription continues to be charged at $12 /month, unless cancelled in Callvix account.

Get Started
  • Up to 30 agents
  • 1 Free Local Number (US or Canada)
  • IVR & Smart Call Routing
  • Standard Support
  • Email Integration
  • Limited AI Agents
Pro Plan Smart Pick
$25
per user / month Billed monthly

Subscription continues to be charged at $25 /month, unless cancelled in Callvix account.

Upgrade Now
  • Everything in Basic +
  • Unlimited Agents
  • Priority Support
  • Advanced Analytics
  • CRM Integrations
  • AI Call Summaries
  • AI Transcript
  • Unlimited AI Agents
  • AI campaign
Custom Plan
$Custom
per user / month Billed monthly

Subscription continues on a custom plan. Contact us to modify or cancel your subscription.

Talk to Sales
  • Everything in Professional +
  • Unlimited agents
  • Dedicated Account Manager
  • Custom SLA & Onboarding
  • White-label Solutions
  • API Access
Check Full Pricing →
FAQs

Got Questions? We’ve Got Answers.

1. What is a hospitality phone system?

A hospitality phone system is a business phone platform set up for hotels, motels, B&Bs, and resorts. It handles reservation calls, front desk and department routing, after-hours coverage, voicemail, SMS, and internal calling. Callvix adds AI voice agents that answer guest calls, take bookings, and route requests 24 hours a day.

2. What is the best phone system for a small hotel or motel?

Small hotels and motels benefit most from a cloud phone system with no on-site hardware, an AI receptionist for after-hours calls, and a mobile app so owners can answer from anywhere. Callvix includes all three from $10 per user per month.

3. How is hotel call center software different from a hotel phone system?

A hotel phone system connects and routes calls. Hotel call center software adds tools to manage high reservation volume, including call queues, callbacks, outbound dialing, live monitoring, SMS campaigns, and reporting. It suits central reservations teams and hotel groups.

4. Can AI voice agents take hotel reservations?

Yes. AI voice agents for hotels can check availability, quote rates, book, modify, or cancel reservations under your policies, and send SMS confirmations. You control room types, rules, and when calls are escalated to staff.

5. Can an AI receptionist answer guest questions after hours?

Yes. An AI receptionist can answer questions about check-in and check-out times, parking, breakfast, Wi-Fi, pets, and directions at any hour, and share late check-in instructions by SMS. Urgent issues are transferred to your night manager or on-call staff.

6. Will guests know they are speaking to AI, and can they reach a person?

You decide how your AI agent introduces itself. Guests can ask for a person at any time, and the agent transfers the call to the right team member with a summary of the conversation.

7. Does Callvix integrate with my PMS or booking engine?

Callvix connects with existing systems through CRM integrations, a REST API, and webhooks. Depending on your setup, you can sync call activity, summaries, guest details, and booking information with your property management system, booking engine, or CRM.

8. Can I keep my hotel’s existing phone numbers?

Yes. You can port eligible local and toll-free numbers so guests keep calling the number they know. You can also add local, toll-free, vanity, or international numbers for properties, departments, and marketing campaigns.

9. Can one phone system support multiple hotel properties?

Yes. Set separate numbers, business hours, IVR menus, and call flows for each property, then route calls locally or overflow them to a central reservations team, with reporting for each location.

10. Can Callvix reduce no-shows and late cancellations?

Yes. Automated SMS reminders and AI outbound confirmation calls let guests confirm, change, or cancel ahead of arrival, giving you time to resell the room.

11. Do I need a PBX or desk phones in every room?

No on-site PBX is required. Staff answer calls from supported desk phones, a web browser, a desktop app, or the mobile app. For guest-room phones, talk to our team about your current setup.

12. Can Callvix replace a hotel answering service?

Yes. Callvix automates much of what an answering service does, including after-hours calls, booking enquiries, and message taking. Instead of only taking a message, the AI agent can complete approved requests and escalate the rest.

13. How long does it take to set up a hotel phone system?

Setup time depends on the number of properties, numbers, integrations, and AI workflows. A typical rollout covers number porting, call flow setup, AI agent training, testing, and staff onboarding.

14. How much does a hospitality phone system cost?

Traditional hotel phone systems often cost $20 to $50 per user per month plus hardware and installation. Callvix is a cloud-based platform starting at $10 per user per month, with no PBX hardware, and includes smart call routing and AI receptionist options.

Answer Every Guest Call and Book More Direct Stays

See the Callvix hospitality phone system, hotel call center software, and AI voice agents working on your own call flows.Access Callvix across iOS, Android, Windows, and Linux. Stay connected with your customers, manage calls and SMS, and keep your team productive wherever business takes you.

Get a Hospitality Phone System
Book a Demo
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Portfolio Growth
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Goal: $15,000

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